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How mglion Handles Your Personal Data

At mglion, every piece of information you share with us — from your account details to your payment preferences — is handled with care and kept under strict…

Data Encrypted in TransitNo Third-Party Data SalesUPI & Paytm Data ProtectedAccount Deletion on RequestIndia-Specific Data Handling

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What This Privacy Policy Covers

mglion Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data collected when you create and use an mglion account, make deposits via UPI, Paytm or PhonePe, interact with our support team, or browse our lobby. We collect your name, contact details, payment identifiers and transaction history solely to operate

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your account and comply with applicable law. Access to our platform depends on your local law and is available only where permitted. We do not sell, rent or trade your personal data to marketing third parties. Data shared with payment processors such as UPI, Paytm and
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PhonePe is limited to what those rails require to complete your transaction. We retain account data for as long as your account is active and for the period required by Indian financial regulations thereafter. You may request access to, correction of, or deletion of your personal
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data at any time by contacting our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have questions about how mglion handles your personal data, want to request a copy of the information we hold about you, or need to report a data concern, our privacy…

Email Privacy Request Send a written data access, correction or deletion request to our dedicated privacy address. We acknowledge every email within 24 hours and resolve data queries within 72 hours of receipt.

Live Chat Support Open the chat widget on any mglion page and select the Privacy or Account topic. Our support agents can verify your identity and escalate data requests to the privacy team immediately.

Help Centre Ticket Log into your mglion account, visit the Help Centre and submit a Privacy Request ticket. Tickets are date-stamped so your 72-hour response window starts the moment you submit.

DATA HANDLING PRACTICES

Six Ways mglion Protects Your Privacy

Our data practices are designed around the principle that your personal information belongs to you. We use it only to keep your account running, process payments and meet our legal obligations.

End-to-End Encryption

All data moving between your device and our servers is encrypted using TLS 1.3. This covers login credentials, KYC documents and every UPI, Paytm or PhonePe payment you initiate from your account.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the banner shown on your first visit, or via your browser settings at any time.

Account Security Controls

Your account is protected by password hashing and optional two-step verification. We never store your UPI VPA, Paytm wallet PIN or PhonePe credentials — those remain inside the respective payment apps throughout every transaction.

Data Retention Schedule

Active account data is held for the life of your account. After closure, we retain the minimum records required by Indian financial law — typically seven years — then delete or anonymise the remaining data in accordance with our internal schedule.

Your Right to Access and Correct

You can request a full export of the personal data we hold about you at any time. If any detail is inaccurate — name, contact number, linked payment reference — contact support and we will correct it within five business days.

Deletion and Withdrawal of Consent

You may withdraw consent for non-essential data processing or request full account deletion. We will confirm deletion within 30 days, subject to any retention obligations imposed by applicable Indian law on financial transaction records.

Frequently Asked Questions About Our Privacy Policy

The questions below cover the data rights and privacy practices that our India account holders ask about most often. If your question is not answered here, reach out via live chat or submit a Help Centre ticket and the privacy team will follow up directly.

We collect your name, email address, mobile number and date of birth during registration. If you verify your identity, we also collect a copy of your government-issued ID. Payment references from UPI, Paytm or PhonePe are recorded per transaction to maintain your account history.

We share data only with payment processors required to complete your UPI, Paytm or PhonePe transactions, and with service providers who operate our platform under strict data-processing agreements. We never sell or rent your personal data to advertisers or unrelated third parties.

After you close your account, we retain the minimum financial records required under applicable Indian regulations — generally seven years. All other personal data is deleted or fully anonymised once that statutory retention period ends, in line with our internal deletion schedule.

Submit a data access request via the Help Centre ticket system or email our privacy team directly. Include your registered mobile number so we can verify your identity. We will send a structured data export to your registered email address within 72 hours of verification.

Yes. You may request full data deletion at any time through live chat or a Help Centre ticket. We complete deletion within 30 days, except for records we are legally required to keep under Indian financial law, which will be retained for the statutory period and then deleted.

We use essential cookies for login sessions and optional analytics cookies to improve the lobby. A cookie preference banner appears on your first visit. You can withdraw consent for non-essential cookies at any time through that banner or your browser settings — your account will continue to work normally.

Your UPI VPA, Paytm PIN and PhonePe credentials are never stored on mglion servers. We record only the transaction reference and amount needed for your account history. All data in transit is protected by TLS 1.3 encryption between your device and our payment gateway.

How mglion Handles Your Personal Data

How to Contact Us About Your Data

Six Ways mglion Protects Your Privacy

End-to-End Encryption

Cookie Transparency

Account Security Controls

Data Retention Schedule

Your Right to Access and Correct

Deletion and Withdrawal of Consent

Frequently Asked Questions About Our Privacy Policy

01 What personal data does mglion collect when I open an account?

02 Does mglion share my data with third parties?

03 How long does mglion keep my account data after I close my account?

04 How do I request a copy of the data mglion holds about me?

05 Can I ask mglion to delete my personal data?

06 How does mglion handle cookies and what are my choices?

07 Is my payment data safe when I deposit via UPI, Paytm or PhonePe?

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